Privacy Policy

Last updated: Auh 21, 2026

RENVA operates this online store and website, including the related content, features, products, tools and services referred to in this policy as the "Services."

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, place an order, create an account, communicate with us or otherwise use the Services.

For data protection purposes, RENVA is the controller of the personal information described in this policy unless stated otherwise.

Questions and privacy requests should be emailed to:

teamrenva@gmail.com

We aim to acknowledge enquiries within 24 hours. Formal privacy-rights requests will be handled within the time required by applicable law.

Personal information we collect

The information we collect depends on how you interact with the Services and may include:

Contact and delivery information

This may include your:

Name Email address Billing address Delivery address Telephone number, where supplied Order number

Order and transaction information

This may include:

Products viewed or purchased Shopping-cart activity Discounts and promotions used Order status Returns, refunds and cancellations Delivery and tracking information Previous transactions with us

Payment information

Payments are processed by Shopify and the payment providers made available at checkout, such as card processors, PayPal or accelerated checkout providers.

RENVA generally does not receive or store your full payment-card number. We may receive limited payment information, such as payment status, payment method, transaction identifiers and billing details.

Account information

Where customer accounts are available, we may process:

Login and account identifiers Saved addresses Account preferences Order history Account security information

Communications

We collect information that you provide when you contact us, submit a form, request support, leave a review, make a return request or otherwise communicate with us.

Please do not send unnecessary financial, medical or other highly sensitive information by email.

Device and usage information

We and our service providers may automatically collect information such as:

IP address Browser and device type Operating system Network information Pages viewed Links clicked Referring website Approximate location derived from an IP address Date and time of visits Shopping and checkout activity Cookie and advertising identifiers

How we collect personal information

We may collect information:

Directly from you when you browse, order, create an account or contact us Automatically through cookies, pixels, tags and similar technologies From Shopify and installed Shopify applications From payment processors From fulfilment partners, suppliers and delivery carriers From advertising, analytics, review and order-tracking providers From fraud-prevention and security providers From other parties where permitted by law

How we use personal information

We may use personal information for the following purposes.

Providing and fulfilling the Services

This includes using information to:

Process payments Confirm and fulfil orders Arrange packaging and delivery Provide tracking information Communicate about an order Manage accounts Process returns, replacements and refunds Provide customer support Deliver digital products or bonuses Maintain records of transactions

Where applicable, this processing is necessary to perform our contract with you.

Improving our store and customer experience

We may use information to:

Understand how customers use the website Identify technical issues Improve website navigation and performance Remember preferences Recommend relevant products Evaluate the performance of products, pages and promotions Develop and improve the Services

We generally conduct this processing based on our legitimate interests in operating and improving our business, provided those interests are not overridden by your rights.

Marketing and advertising

Where permitted, we may use information to:

Send promotional emails Remind you about items left in your cart Measure advertising performance Display advertisements on other websites or platforms Create or use advertising audiences Personalise marketing based on website and purchase activity

Where consent is required, we will request it before sending marketing or using non-essential advertising technologies.

You may unsubscribe from promotional emails at any time using the unsubscribe link contained in the email. Unsubscribing from marketing does not prevent us from sending essential messages concerning your orders, account, returns or customer-service requests.

Security and fraud prevention

We may use information to:

Verify transactions Detect and prevent fraud Protect customer accounts Investigate suspicious activity Prevent misuse of the Services Enforce our terms and policies Protect RENVA, our customers and our service providers

Legal and regulatory purposes

We may process information to:

Maintain tax and accounting records Respond to valid legal requests Establish, exercise or defend legal claims Resolve disputes Comply with court orders or government requirements Meet other legal and regulatory obligations

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember selections, understand website use, provide checkout functionality, prevent fraud and support analytics and advertising.

Where required by law, we request consent before using non-essential analytics or advertising cookies. You can manage available choices through our cookie banner or customer privacy settings.

Disabling certain cookies may prevent parts of the website, account area or checkout from functioning correctly.

A privacy policy by itself is not sufficient consent for non-essential advertising cookies. Your Shopify cookie banner and customer privacy settings must also be configured correctly.

How we disclose personal information

We may disclose relevant personal information to parties that help us operate the Services, including:

Shopify

Our store is hosted by Shopify. Shopify processes information to provide the ecommerce platform, checkout, security, customer accounts and other services.

Shopify may also process information for its own purposes where described in Shopify's consumer privacy documentation.

Payment providers

Payment and transaction details may be shared with banks, card networks, PayPal and other payment processors selected during checkout.

Fulfilment partners, suppliers and carriers

We may provide your name, delivery address, contact information, order contents and tracking details to fulfilment providers, product suppliers, warehouses and delivery carriers.

Technology and business providers

We may use providers supporting:

Website hosting Customer support Email delivery Order tracking Reviews Analytics Advertising Fraud prevention Cloud storage Digital downloads Website optimisation

These providers may process information on our behalf or, in some circumstances, as separate controllers under their own privacy policies.

Legal and business purposes

We may disclose information where reasonably necessary:

To comply with law or valid legal process To investigate fraud or unlawful activity To protect our rights, customers or Services In connection with a sale, restructuring, financing, merger or transfer of the business With your direction or consent

We do not sell personal information for money.

However, certain targeted advertising or analytics activities may be treated as the "sale" or "sharing" of personal information under some United States state privacy laws. Where those laws apply, you may have the right to opt out using the privacy choices made available through our website. Shopify provides privacy controls and opt-out functionality that merchants may need to configure for applicable US state requirements.

International transfers

RENVA, Shopify, suppliers, fulfilment partners, carriers and other service providers may operate in countries other than the country where you live.

As a result, personal information may be transferred to and processed in countries with different data protection laws.

Where legally required, we rely on recognised safeguards for international transfers, such as adequacy decisions, approved contractual clauses or other lawful transfer mechanisms.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

Fulfil orders Maintain customer accounts Provide support Process returns and refunds Meet tax and accounting obligations Prevent fraud Resolve disputes Enforce agreements Comply with legal requirements

Retention periods may vary depending on the type of information, the transaction and applicable legal obligations.

When information is no longer required, we may delete it, anonymise it or securely restrict its use.

Security

We use reasonable administrative, technical and organisational measures intended to protect personal information.

No website, storage system, payment platform or method of internet transmission can be guaranteed to be completely secure. You should protect your account credentials and contact us if you believe your account or order information has been compromised.

Children's information

The Services are not intended for children under 16, and we do not knowingly collect personal information directly from children under 16.

A parent or guardian who believes that a child has provided personal information may email teamrenva@gmail.com to request that we investigate and, where appropriate, delete it.

Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have rights to:

Request access to personal information we hold about you Request correction of inaccurate information Request deletion of information Receive a portable copy of certain information Object to or restrict certain processing Withdraw consent where processing is based on consent Opt out of promotional communications Opt out of targeted advertising or certain sharing activities Appeal a decision concerning a privacy request where applicable Submit a complaint to a relevant data protection authority

These rights are not absolute. We may retain or continue processing information where permitted or required by law.

Exercising your rights

To make a privacy request, email:

teamrenva@gmail.com

Include:

Your full name The email address used for your order or account Your order number, where relevant Your delivery address, where necessary to locate your information A clear description of your request

We may request additional information to verify your identity and protect customers against fraudulent requests.

We aim to acknowledge your email within 24 hours and will complete valid requests within the period required by applicable law.

You may also appoint an authorised agent where permitted by law. We may require evidence that the agent is authorised to act for you and may still need to verify your identity directly.

We will not unlawfully discriminate against you for exercising a privacy right.

Communication preferences

You can unsubscribe from promotional emails using the unsubscribe link included in the message.

We may continue sending non-promotional communications concerning:

Orders Payments Delivery Returns Refunds Customer accounts Security Policy changes

Third-party websites

The Services may contain links to third-party websites, applications or social platforms.

RENVA does not control and is not responsible for the privacy, security, content or practices of independent third parties. Review their policies before providing them with personal information.

Complaints

Questions or complaints regarding this Privacy Policy should first be emailed to:

teamrenva@gmail.com

We aim to acknowledge complaints within 24 hours.

Depending on where you live, you may also have the right to complain to the relevant privacy or data protection regulator.

Changes to this policy

We may update this Privacy Policy to reflect changes to our Services, providers, technology, legal obligations or business practices.

The revised policy will be posted on this website with an updated revision date. Where legally required, we will provide additional notice.

Contact

For questions about this Privacy Policy, our use of personal information or a privacy-rights request, email:

teamrenva@gmail.com

We aim to acknowledge enquiries within 24 hours.