Refund policy

Return and Refund Policy

We offer a 90-day money-back guarantee. You have 90 days from the date your order is delivered to contact us if the Renva Harmony Collar hasn't helped your cat.

Starting a Refund Request

All refund requests must be started by emailing teamrenva@gmail.com.

Please include:

  • Your full name
  • Your order number
  • The email address used when ordering
  • The reason for your request

We aim to respond within 24 hours.

90-Day Money-Back Guarantee

Use the collar for a full 30 days. If it hasn't helped your cat, contact us within 30 days of delivery and we'll issue a full refund.

You do not need to return the product. Keep the collar. There is no return shipping, no restocking fee, and no need to send anything back.

To qualify:

  • The request must be made within 7 days of delivery
  • Proof of purchase must be provided
  • One guarantee refund per household per order

Damaged, Faulty, or Incorrect Orders

Please inspect your order when it arrives.

If your collar is damaged, faulty, or the wrong item, contact teamrenva@gmail.com within 72 hours of delivery so we can investigate and resolve it quickly.

Include:

  • Your full name and order number
  • A description of the problem
  • Clear photographs or video showing the product, packaging, shipping label, and issue

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution. We may not require the item to be returned, but please keep the product and all packaging until we confirm next steps.

If the parcel appears damaged on arrival, please also report it to the carrier where possible. This helps us investigate but does not replace contacting Renva directly.

The 72-hour notification request does not remove any rights that cannot legally be limited.

Refunds

Once your refund request is approved, we will notify you by email. Approved refunds are issued to your original payment method. Please allow up to 10 business days for processing. Your bank or payment provider may take additional time to display the refund.

If more than 15 business days have passed since approval, contact teamrenva@gmail.com.

Exchanges

We do not offer direct exchanges. If a replacement isn't being issued for a faulty or incorrect item, the fastest option is to complete your refund and place a new order separately.

Cancellations

Contact teamrenva@gmail.com as soon as possible if you need to cancel or amend an order. We cannot guarantee cancellation once processing or fulfilment has started.

Contact

For all refund, damage, cancellation, and order-related questions, email teamrenva@gmail.com.