TERMS OF SERVICE

Effective Date: Monday, 27th July 2026

OVERVIEW

Welcome to Renva.

These Terms of Service govern your access to and use of the Renva website, online store, products, content, features, and related services, collectively referred to as the “Services.”

Throughout these Terms, “Renva,” “we,” “us,” and “our” refer to the operator of the Renva online store. “You” and “your” refer to any visitor, customer, or user of the Services.

By visiting our website, placing an order, or otherwise using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not access or use the Services.

Questions about these Terms or the Services must be sent to:

teamrenva@gmail.com

SECTION 1: ELIGIBILITY AND ACCESS

You must be at least 18 years old, or the age of legal majority where you live, to place an order through the Services.

By using the Services, you represent that:

• You are legally capable of entering into a binding agreement
• The information you provide is accurate, current, and complete
• You are authorized to use the payment method submitted
• Your purchase is for lawful personal or household use
• You will not purchase products for unauthorized resale or export

We may refuse, restrict, suspend, or terminate access to the Services when reasonably necessary to protect Renva, its customers, its service providers, or third parties.

SECTION 2: GENERAL WELLNESS AND MEDICAL DISCLAIMER

Renva products are intended for general wellness, comfort, relaxation, and personal use.

Renva products and website content are not intended to:

• Diagnose any disease, injury, or medical condition
• Treat, cure, prevent, or mitigate any disease or medical condition
• Replace professional medical advice, diagnosis, or treatment
• Replace physical therapy, chiropractic care, medication, surgery, or other professional care
• Guarantee relief from pain, stiffness, tension, or any other symptom

Any descriptions of comfort, relaxation, reduced tightness, or similar experiences describe intended general wellness uses only. Individual experiences and results vary.

Information provided through the Services is for general informational purposes and must not be treated as medical advice.

Always seek advice from a qualified healthcare professional regarding a medical condition, persistent or worsening symptoms, or whether a product is appropriate for you.

SECTION 3: PRODUCT SAFETY AND PROPER USE

You are responsible for reading and following all product instructions, safety warnings, contraindications, and usage guidance supplied with the product.

Before using BackRestore Pro or another Renva product, consult a qualified healthcare professional if you:

• Have a diagnosed spinal, neurological, circulatory, muscular, or skin condition
• Have an implanted medical device
• Have reduced sensation or an inability to feel heat normally
• Are pregnant
• Have recently undergone surgery
• Have a recent injury
• Experience unexplained, severe, persistent, or worsening pain
• Are unsure whether heat, vibration, massage, or lifting movement is appropriate for you

Do not use a Renva product:

• Contrary to the instructions supplied
• While sleeping or unconscious
• Near water or in a wet environment
• If the product, cord, plug, or power adapter appears damaged
• With an incompatible power source or adapter
• After unauthorized modification or repair
• In any manner that causes pain, burning, numbness, dizziness, skin irritation, or unusual discomfort

Stop use immediately if you experience an adverse reaction or unusual discomfort.

To the fullest extent permitted by law, Renva is not responsible for injury, damage, or loss resulting from misuse, failure to follow instructions, use despite a known contraindication, unauthorized modification, incompatible electrical use, or use of a damaged product.

Nothing in this section excludes liability that cannot legally be excluded.

SECTION 4: PRODUCT INFORMATION

We aim to describe and display our products accurately.

However:

• Colors may appear differently depending on your screen and device settings
• Minor variations may occur between production batches
• Measurements may be approximate
• Packaging may change
• Product appearance may differ slightly from lifestyle photography or digital representations
• Features may be updated where the change does not materially reduce the product’s core functionality

We may correct product information, replace photographs, update descriptions, or discontinue products without prior notice.

Nothing in these Terms allows Renva to materially misrepresent a product or remove rights provided by applicable consumer law.

SECTION 5: ORDERS AND ORDER ACCEPTANCE

Submitting an order constitutes an offer to purchase.

An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been accepted.

We may refuse or cancel an order for reasons including:

• Suspected fraud or unauthorized payment
• Incorrect pricing or product information
• Product unavailability
• Quantity limitations
• An undeliverable address
• Suspected resale or unlawful activity
• A technical or payment-processing error
• Restrictions affecting the destination or product

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

Please review your order carefully before submitting it. We cannot guarantee that changes or cancellations can be made after fulfillment begins.

For order assistance, contact teamrenva@gmail.com as soon as possible.

SECTION 6: PRICES, PAYMENTS, AND TAXES

Prices are displayed in the currency shown at checkout and may change without notice.

The price applicable to your order is the price shown at checkout when the order is submitted, subject to correction of obvious errors.

You authorize Renva and its payment providers to charge:

• The product price
• Applicable taxes
• Shipping charges, if any
• Other amounts clearly disclosed before purchase

You are responsible for providing accurate billing and payment information.

Your bank or payment provider may charge currency conversion, international transaction, or other fees. Those fees are controlled by the payment provider and are not charged by Renva.

Promotional offers may be subject to separate conditions and may be modified or withdrawn where permitted by law.

SECTION 7: SHIPPING AND DELIVERY

Shipping and delivery timeframes are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

• Carrier disruption
• Severe weather
• Customs or border processing
• Incorrect or incomplete addresses
• Government action
• Labor disruption
• Supply interruption
• Natural disasters
• Other force majeure events

You are responsible for providing a complete and accurate delivery address.

If an order is returned because an address was incorrect, incomplete, refused, or unclaimed, additional shipping charges may apply before the order is resent.

Where required by applicable law, if we cannot ship within the promised timeframe, we will notify you and provide the opportunity to accept the delay or cancel the affected order for a refund.

Risk of loss passes to you when the order is delivered to the address provided, except where applicable law requires otherwise.

Shipping questions should be sent to teamrenva@gmail.com.

SECTION 8: RETURNS AND REFUNDS

Purchases are subject to our Refund Policy, which forms part of these Terms.

Unless a different period is clearly stated, eligible return requests must be submitted within 30 days of confirmed delivery.

To request a return, contact:

teamrenva@gmail.com

Include:

• Your order number
• The email address used for the order
• The reason for the return
• Photographs or video where the product is damaged, defective, or incorrect

Do not return a product without receiving return instructions. Products sent to an unauthorized address may not be received or processed.

Return eligibility, product-condition requirements, shipping responsibility, exclusions, and refund processing times are governed by the Refund Policy and applicable law.

Refunds are normally issued to the original payment method.

The 30-day return arrangement is a return policy. It is not a promise that every customer will experience a particular result.

Nothing in these Terms or the Refund Policy removes any non-waivable right relating to defective, damaged, unsafe, or incorrectly supplied goods.

SECTION 9: RESULTS, REVIEWS, AND TESTIMONIALS

Individual experiences vary.

Reviews, testimonials, survey results, photographs, videos, and customer statements reflect the experiences or opinions of the individuals involved. They do not guarantee that another customer will experience the same outcome.

Factors such as health, body type, usage, underlying conditions, expectations, and adherence to instructions may affect individual experiences.

You should not rely on a testimonial as medical advice or as a guarantee of pain relief, recovery, treatment, or improvement.

Where a reviewer received an incentive, free product, discount, or other material benefit, Renva will require appropriate disclosure where applicable.

SECTION 10: ACCOUNTS AND CUSTOMER INFORMATION

You may be able to create an account or use accelerated checkout services.

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Restricting access to your device and account
• Informing us promptly of suspected unauthorized activity
• Keeping your contact and payment information accurate

We may suspend or disable an account where we reasonably suspect fraud, misuse, security risk, or violation of these Terms.

SECTION 11: INTELLECTUAL PROPERTY

The Services and their contents, including the Renva name, logos, product names, designs, text, graphics, photographs, videos, layouts, software, and branding, are owned by or licensed to Renva and are protected by applicable intellectual-property laws.

You may access and use the Services only for personal, lawful, and non-commercial purposes.

Without prior written permission, you may not:

• Copy, reproduce, distribute, or republish website content
• Modify or create derivative works
• Use Renva branding in a manner suggesting affiliation or endorsement
• Scrape or extract product data, images, reviews, or content
• Use website content to train or develop commercial artificial-intelligence systems
• Sell, license, or commercially exploit any part of the Services
• Remove copyright, trademark, or ownership notices

No rights are granted except those expressly stated in these Terms.

SECTION 12: THIRD-PARTY SERVICES AND SHOPIFY

Renva uses Shopify and other third-party providers to operate the Services, process payments, support checkout, provide analytics, fulfill orders, and deliver related functionality.

Third-party services may be governed by their own terms and privacy policies.

Renva does not control and is not responsible for independent third-party websites, platforms, payment providers, carriers, or services, except to the extent responsibility cannot legally be excluded.

Shopify provides the ecommerce platform but is not the seller of Renva products and is not responsible for fulfilling Renva orders.

Purchases are made directly from Renva.

SECTION 13: CUSTOMER CONTENT AND FEEDBACK

When you submit a review, photograph, video, suggestion, testimonial, comment, or other content, you confirm that:

• You created or lawfully control the content
• The content is accurate and based on your genuine experience
• The content does not violate another person’s rights
• The content is not unlawful, defamatory, misleading, abusive, or fraudulent
• Any material connection or incentive has been disclosed

You grant Renva a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, edit, publish, display, distribute, and promote submitted content in connection with Renva and its products.

You retain ownership of your original content.

We may remove or decline to publish content at our discretion, including content that appears fraudulent, irrelevant, unlawful, misleading, or abusive.

SECTION 14: PROHIBITED USES

You must not use the Services to:

• Violate any law or regulation
• Commit fraud or unauthorized payment activity
• Infringe intellectual-property, privacy, or other legal rights
• Transmit malware or malicious code
• Interfere with website security or operation
• Collect other users’ personal information without authorization
• Submit false, deceptive, or abusive content
• Impersonate another person or organization
• Scrape, crawl, or extract content through automated systems without permission
• Circumvent technical restrictions or access controls
• Purchase products for unauthorized resale
• Harass or threaten our team, customers, or service providers

We may restrict or terminate access for violations of this section.

SECTION 15: ERRORS AND AVAILABILITY

The Services may occasionally contain typographical errors, technical errors, inaccurate availability information, or incomplete product details.

We may correct errors, update information, or cancel affected orders where reasonably necessary.

If an order is canceled because of our error after payment has been collected, the affected amount will be refunded.

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

SECTION 16: DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR RIGHTS EXPRESSLY PROVIDED UNDER OUR REFUND POLICY OR MANDATORY CONSUMER LAW, THE SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

RENVA DOES NOT WARRANT OR GUARANTEE:

• A PARTICULAR HEALTH, WELLNESS, OR COMFORT OUTCOME
• COMPLETE OR PERMANENT RELIEF
• THAT A PRODUCT WILL BE APPROPRIATE FOR EVERY PERSON
• THAT WEBSITE ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE
• THAT ALL INFORMATION WILL ALWAYS BE COMPLETE OR CURRENT

TO THE FULLEST EXTENT PERMITTED BY LAW, RENVA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SOME STATES OR JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE LOCATIONS, THE EXCLUSIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED.

NOTHING IN THESE TERMS LIMITS A WRITTEN WARRANTY EXPRESSLY PROVIDED BY RENVA OR A WARRANTY OR RIGHT THAT CANNOT LEGALLY BE EXCLUDED.

SECTION 17: LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, RENVA AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

THIS INCLUDES, WHERE PERMITTED:

• LOST PROFITS
• LOST REVENUE
• LOSS OF DATA
• LOSS OF BUSINESS OPPORTUNITY
• REPLACEMENT COSTS
• LOSS CAUSED BY SERVICE INTERRUPTION
• LOSS ARISING FROM UNAUTHORIZED OR IMPROPER PRODUCT USE

TO THE FULLEST EXTENT PERMITTED BY LAW, RENVA’S TOTAL AGGREGATE LIABILITY ARISING FROM A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO RENVA FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal basis of the claim and even if Renva was advised that loss was possible.

The limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from:

• Fraud or fraudulent misrepresentation
• Willful misconduct
• Gross negligence where it cannot be excluded
• Death or personal injury where exclusion is prohibited
• Defective products where liability cannot be excluded
• Mandatory consumer-protection rights

SECTION 18: INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Renva and its owners, employees, affiliates, contractors, and service providers from third-party claims, losses, and reasonable legal expenses arising directly from:

• Your unlawful use of the Services
• Your material breach of these Terms
• Your infringement of another person’s rights
• Fraudulent activity conducted through your account
• Your unauthorized resale, alteration, or misuse of a product
• Content you submit that violates applicable law or third-party rights

This section does not require you to indemnify Renva for Renva’s own negligence, defective products, unlawful conduct, or responsibilities that cannot legally be transferred.

SECTION 19: FORCE MAJEURE

Renva is not responsible for delay or failure caused by events beyond its reasonable control.

Such events may include natural disasters, severe weather, transportation disruption, supply-chain interruption, war, terrorism, civil disorder, labor disputes, government action, public-health emergencies, telecommunications failure, and utility outages.

This section does not remove any right to a refund, cancellation, or other remedy that applicable law requires.

SECTION 20: TERMINATION

We may suspend or terminate access to the Services where you violate these Terms, create a security risk, engage in fraud, or use the Services unlawfully.

Termination does not affect:

• Payment obligations already incurred
• Rights and liabilities arising before termination
• Provisions intended to survive termination

Sections relating to intellectual property, customer content, disclaimers, liability, indemnification, disputes, and governing law will survive termination.

SECTION 21: PRIVACY

Our collection and use of personal information are governed by our Privacy Policy.

Shopify, payment providers, carriers, analytics providers, and other service providers may process information where necessary to operate the Services.

By using the Services, you acknowledge that information may be processed in countries other than your own, subject to applicable privacy law.

Privacy questions should be sent to:

teamrenva@gmail.com

SECTION 22: DISPUTES AND GOVERNING LAW

Before beginning formal legal proceedings, you agree to contact teamrenva@gmail.com and provide:

• Your name
• Your order number, where applicable
• A clear description of the issue
• The resolution you are requesting
• Relevant supporting information

Renva will have 30 days after receiving sufficient information to attempt to resolve the dispute informally.

This informal process does not prevent either party from seeking urgent relief, using an eligible small-claims procedure, reporting an issue to a regulator, or exercising a right that cannot legally be restricted.

These Terms are governed by the laws of:

[INSERT THE COUNTRY AND STATE OR TERRITORY WHERE THE RENVA SELLING BUSINESS IS LEGALLY ESTABLISHED]

Conflict-of-law principles are excluded to the extent permitted by law.

Any mandatory consumer-protection laws applicable where you reside will continue to apply where they cannot legally be waived.

Unless mandatory law requires otherwise, courts located in:

[INSERT THE APPLICABLE COURT JURISDICTION]

will have jurisdiction over disputes arising from these Terms or the Services.

SECTION 23: GENERAL PROVISIONS

If any provision of these Terms is held unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.

Our failure to enforce a provision does not waive our right to enforce it later.

These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and any applicable promotion terms, constitute the entire agreement relating to the Services.

You may not assign your rights or obligations without our prior written permission.

We may assign or transfer our rights and obligations as part of a merger, restructuring, sale, transfer of the business, or engagement of a successor operator.

These Terms do not create a partnership, employment relationship, joint venture, fiduciary relationship, or agency relationship between you and Renva.

Headings are for convenience only and do not affect interpretation.

SECTION 24: CHANGES TO THESE TERMS

We may update these Terms to reflect changes to:

• The Services
• Our products
• Legal or regulatory requirements
• Our business operations
• Our service providers

The current version will be published on this page with an updated effective date.

Where required by law, we will provide additional notice of material changes.

Changes will not retroactively reduce rights relating to orders already completed unless applicable law permits otherwise.

SECTION 25: CONTACT

Questions, complaints, legal notices, order queries, return requests, and other communications regarding Renva must be sent to:

teamrenva@gmail.com

Please include your order number where relevant.

We aim to respond to customer enquiries within a reasonable timeframe, but response times are not guaranteed.