Terms of service
TERMS OF SERVICE
Effective Date: Aug, 21 2026
OVERVIEW
Welcome to Renva.
These Terms of Service govern your access to and use of the Renva website, online store, products, content, features, and related services, collectively referred to as the "Services."
Throughout these Terms, "Renva," "we," "us," and "our" refer to the operator of the Renva online store. "You" and "your" refer to any visitor, customer, or user of the Services.
By visiting our website, placing an order, or otherwise using the Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not access or use the Services.
Questions about these Terms or the Services must be sent to:
SECTION 1: ELIGIBILITY AND ACCESS
You must be at least 18 years old, or the age of legal majority where you live, to place an order through the Services.
By using the Services, you represent that:
You are legally capable of entering into a binding agreement
The information you provide is accurate, current, and complete
You are authorised to use the payment method submitted
Your purchase is for lawful personal or household use
You will not purchase products for unauthorised resale or export
We may refuse, restrict, suspend, or terminate access to the Services when reasonably necessary to protect Renva, its customers, its service providers, or third parties.
SECTION 2: GENERAL WELLNESS DISCLAIMER
Renva products are intended for general wellness and comfort support for cats experiencing stress-related behaviour.
Renva products and website content are not intended to:
Diagnose any disease, injury, or medical condition in your cat
Treat, cure, prevent, or mitigate any disease or medical condition
Replace professional veterinary advice, diagnosis, or treatment
Replace medication, veterinary care, or other treatment prescribed by a vet
Guarantee relief from fighting, spraying, hiding, scratching, or any other stress-related behaviour
Any descriptions of calm, reduced tension, or similar behavioural changes describe intended general wellness uses only. Individual cats' experiences and results vary.
Information provided through the Services is for general informational purposes and must not be treated as veterinary advice.
Always seek advice from a qualified veterinary professional regarding your cat's health, persistent or worsening behavioural changes, or whether a product is appropriate for your cat.
SECTION 3: PRODUCT SAFETY AND PROPER USE
You are responsible for reading and following all product instructions, safety warnings, and usage guidance supplied with the product.
Before using the Renva Harmony Collar, consult a qualified veterinarian if your cat:
Is pregnant or nursing
Is a young kitten
Has a diagnosed skin condition or existing skin irritation, particularly around the neck
Has a known allergy or sensitivity to pheromone or plant-based products
Has a health condition that may be affected by wearing a collar
Do not use the Renva Harmony Collar:
Contrary to the instructions supplied
On a cat with an existing wound, rash, or irritation in the area where the collar sits
Without an adequate, comfortable fit as described in the instructions
After unauthorised modification of the breakaway mechanism
In any manner that causes skin irritation, hair loss, or unusual discomfort
Keep the collar away from children. It is not a toy.
Check the fit and your cat's skin under the collar regularly, particularly during the first week of use. Remove the collar if you notice redness, irritation, or a change in your cat's behaviour that concerns you.
Stop use immediately if your cat has an adverse reaction, and consult a veterinarian if symptoms persist.
To the fullest extent permitted by law, Renva is not responsible for injury, damage, or loss resulting from misuse, failure to follow instructions, use despite a known contraindication, or unauthorised modification of the product.
Nothing in this section excludes liability that cannot legally be excluded.
SECTION 4: PRODUCT INFORMATION
We aim to describe and display our products accurately.
However:
Colours may appear differently depending on your screen and device settings
Minor variations may occur between production batches
Measurements may be approximate
Packaging may change
Product appearance may differ slightly from lifestyle photography or digital representations
Features may be updated where the change does not materially reduce the product's core functionality
We may correct product information, replace photographs, update descriptions, or discontinue products without prior notice.
Nothing in these Terms allows Renva to materially misrepresent a product or remove rights provided by applicable consumer law.
SECTION 5: ORDERS AND ORDER ACCEPTANCE
Submitting an order constitutes an offer to purchase.
An automated order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been accepted.
We may refuse or cancel an order for reasons including:
Suspected fraud or unauthorised payment
Incorrect pricing or product information
Product unavailability
Quantity limitations
An undeliverable address
Suspected resale or unlawful activity
A technical or payment-processing error
Restrictions affecting the destination or product
If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.
Please review your order carefully before submitting it. We cannot guarantee that changes or cancellations can be made after fulfilment begins.
For order assistance, contact teamrenva@gmail.com as soon as possible.
SECTION 6: PRICES, PAYMENTS, AND TAXES
Prices are displayed in the currency shown at checkout and may change without notice.
The price applicable to your order is the price shown at checkout when the order is submitted, subject to correction of obvious errors.
You authorise Renva and its payment providers to charge:
The product price
Applicable taxes
Shipping charges, if any
Other amounts clearly disclosed before purchase
You are responsible for providing accurate billing and payment information.
Your bank or payment provider may charge currency conversion, international transaction, or other fees. Those fees are controlled by the payment provider and are not charged by Renva.
Promotional offers may be subject to separate conditions and may be modified or withdrawn where permitted by law.
SECTION 7: SHIPPING AND DELIVERY
Shipping and delivery timeframes are estimates unless expressly stated otherwise.
We are not responsible for delays caused by circumstances outside our reasonable control, including:
Carrier disruption
Severe weather
Customs or border processing
Incorrect or incomplete addresses
Government action
Labour disruption
Supply interruption
Natural disasters
Other force majeure events
You are responsible for providing a complete and accurate delivery address.
If an order is returned because an address was incorrect, incomplete, refused, or unclaimed, additional shipping charges may apply before the order is resent.
Where required by applicable law, if we cannot ship within the promised timeframe, we will notify you and provide the opportunity to accept the delay or cancel the affected order for a refund.
Risk of loss passes to you when the order is delivered to the address provided, except where applicable law requires otherwise.
Shipping questions should be sent to teamrenva@gmail.com.
SECTION 8: RETURNS AND REFUNDS
Purchases are subject to our Refund Policy, which forms part of these Terms.
Unless a different period is clearly stated, eligible refund requests must be submitted within 30 days of confirmed delivery.
To request a refund, contact:
Include:
Your order number
The email address used for the order
The reason for your request
For damaged, defective, or incorrect items, include photographs or video showing the issue.
Under our standard 30-day guarantee, you do not need to return the product. For damaged, defective, or incorrect items, do not return a product until you receive instructions from us, since products sent to an unauthorised address may not be received or processed.
Return eligibility, product-condition requirements, and refund processing times are governed by the Refund Policy and applicable law.
Refunds are normally issued to the original payment method.
The 30-day guarantee is a refund policy based on genuine use of the product as intended. It is not a promise that every cat will respond the same way.
Nothing in these Terms or the Refund Policy removes any non-waivable right relating to defective, damaged, unsafe, or incorrectly supplied goods.
SECTION 9: RESULTS, REVIEWS, AND TESTIMONIALS
Individual cats' experiences vary.
Reviews, testimonials, survey results, photographs, videos, and customer statements reflect the experiences or opinions of the individuals and cats involved. They do not guarantee that another customer's cat will experience the same outcome.
Factors such as your cat's temperament, health, environment, other cats in the household, and consistent use of the product may affect individual results.
You should not rely on a testimonial as veterinary advice or as a guarantee of a particular behavioural change or improvement in your cat.
Where a reviewer received an incentive, free product, discount, or other material benefit, Renva will require appropriate disclosure where applicable.
SECTION 10: ACCOUNTS AND CUSTOMER INFORMATION
You may be able to create an account or use accelerated checkout services.
You are responsible for:
Maintaining the confidentiality of your login credentials
Restricting access to your device and account
Informing us promptly of suspected unauthorised activity
Keeping your contact and payment information accurate
We may suspend or disable an account where we reasonably suspect fraud, misuse, security risk, or violation of these Terms.
SECTION 11: INTELLECTUAL PROPERTY
The Services and their contents, including the Renva name, logos, product names, designs, text, graphics, photographs, videos, layouts, software, and branding, are owned by or licensed to Renva and are protected by applicable intellectual-property laws.
You may access and use the Services only for personal, lawful, and non-commercial purposes.
Without prior written permission, you may not:
Copy, reproduce, distribute, or republish website content
Modify or create derivative works
Use Renva branding in a manner suggesting affiliation or endorsement
Scrape or extract product data, images, reviews, or content
Use website content to train or develop commercial artificial-intelligence systems
Sell, license, or commercially exploit any part of the Services
Remove copyright, trademark, or ownership notices
No rights are granted except those expressly stated in these Terms.
SECTION 12: THIRD-PARTY SERVICES AND SHOPIFY
Renva uses Shopify and other third-party providers to operate the Services, process payments, support checkout, provide analytics, fulfil orders, and deliver related functionality.
Third-party services may be governed by their own terms and privacy policies.
Renva does not control and is not responsible for independent third-party websites, platforms, payment providers, carriers, or services, except to the extent responsibility cannot legally be excluded.
Shopify provides the ecommerce platform but is not the seller of Renva products and is not responsible for fulfilling Renva orders.
Purchases are made directly from Renva.
SECTION 13: CUSTOMER CONTENT AND FEEDBACK
When you submit a review, photograph, video, suggestion, testimonial, comment, or other content, you confirm that:
You created or lawfully control the content
The content is accurate and based on your genuine experience
The content does not violate another person's rights
The content is not unlawful, defamatory, misleading, abusive, or fraudulent
Any material connection or incentive has been disclosed
You grant Renva a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, edit, publish, display, distribute, and promote submitted content in connection with Renva and its products.
You retain ownership of your original content.
We may remove or decline to publish content at our discretion, including content that appears fraudulent, irrelevant, unlawful, misleading, or abusive.
SECTION 14: PROHIBITED USES
You must not use the Services to:
Violate any law or regulation
Commit fraud or unauthorised payment activity
Infringe intellectual-property, privacy, or other legal rights
Transmit malware or malicious code
Interfere with website security or operation
Collect other users' personal information without authorisation
Submit false, deceptive, or abusive content
Impersonate another person or organisation
Scrape, crawl, or extract content through automated systems without permission
Circumvent technical restrictions or access controls
Purchase products for unauthorised resale
Harass or threaten our team, customers, or service providers
We may restrict or terminate access for violations of this section.
SECTION 15: ERRORS AND AVAILABILITY
The Services may occasionally contain typographical errors, technical errors, inaccurate availability information, or incomplete product details.
We may correct errors, update information, or cancel affected orders where reasonably necessary.
If an order is cancelled because of our error after payment has been collected, the affected amount will be refunded.
We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.
SECTION 16: DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR RIGHTS EXPRESSLY PROVIDED UNDER OUR REFUND POLICY OR MANDATORY CONSUMER LAW, THE SERVICES AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE."
RENVA DOES NOT WARRANT OR GUARANTEE:
A PARTICULAR BEHAVIOURAL, WELLNESS, OR COMFORT OUTCOME FOR YOUR CAT
COMPLETE OR PERMANENT CHANGE IN BEHAVIOUR
THAT A PRODUCT WILL BE APPROPRIATE FOR EVERY CAT
THAT WEBSITE ACCESS WILL BE UNINTERRUPTED OR ERROR-FREE
THAT ALL INFORMATION WILL ALWAYS BE COMPLETE OR CURRENT
TO THE FULLEST EXTENT PERMITTED BY LAW, RENVA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SOME STATES OR JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE LOCATIONS, THE EXCLUSIONS APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED.
NOTHING IN THESE TERMS LIMITS A WRITTEN WARRANTY EXPRESSLY PROVIDED BY RENVA OR A WARRANTY OR RIGHT THAT CANNOT LEGALLY BE EXCLUDED.
SECTION 17: LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, RENVA AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES.
THIS INCLUDES, WHERE PERMITTED:
LOST PROFITS
LOST REVENUE
LOSS OF DATA
LOSS OF BUSINESS OPPORTUNITY
REPLACEMENT COSTS
LOSS CAUSED BY SERVICE INTERRUPTION
LOSS ARISING FROM UNAUTHORISED OR IMPROPER PRODUCT USE
TO THE FULLEST EXTENT PERMITTED BY LAW, RENVA'S TOTAL AGGREGATE LIABILITY ARISING FROM A PRODUCT, ORDER, OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO RENVA FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.
These limitations apply regardless of the legal basis of the claim and even if Renva was advised that loss was possible.
The limitations do not apply to liability that cannot legally be excluded or limited, including liability arising from:
Fraud or fraudulent misrepresentation
Wilful misconduct
Gross negligence where it cannot be excluded
Death or personal injury where exclusion is prohibited
Defective products where liability cannot be excluded
Mandatory consumer-protection rights
SECTION 18: INDEMNIFICATION
To the fullest extent permitted by law, you agree to indemnify and hold harmless Renva and its owners, employees, affiliates, contractors, and service providers from third-party claims, losses, and reasonable legal expenses arising directly from:
Your unlawful use of the Services
Your material breach of these Terms
Your infringement of another person's rights
Fraudulent activity conducted through your account
Your unauthorised resale, alteration, or misuse of a product
Content you submit that violates applicable law or third-party rights
This section does not require you to indemnify Renva for Renva's own negligence, defective products, unlawful conduct, or responsibilities that cannot legally be transferred.
SECTION 19: FORCE MAJEURE
Renva is not responsible for delay or failure caused by events beyond its reasonable control.
Such events may include natural disasters, severe weather, transportation disruption, supply-chain interruption, war, terrorism, civil disorder, labour disputes, government action, public-health emergencies, telecommunications failure, and utility outages.
This section does not remove any right to a refund, cancellation, or other remedy that applicable law requires.
SECTION 20: TERMINATION
We may suspend or terminate access to the Services where you violate these Terms, create a security risk, engage in fraud, or use the Services unlawfully.
Termination does not affect:
Payment obligations already incurred
Rights and liabilities arising before termination
Provisions intended to survive termination
Sections relating to intellectual property, customer content, disclaimers, liability, indemnification, disputes, and governing law will survive termination.
SECTION 21: PRIVACY
Our collection and use of personal information are governed by our Privacy Policy.
Shopify, payment providers, carriers, analytics providers, and other service providers may process information where necessary to operate the Services.
By using the Services, you acknowledge that information may be processed in countries other than your own, subject to applicable privacy law.
Privacy questions should be sent to:
SECTION 22: DISPUTES AND GOVERNING LAW
Before beginning formal legal proceedings, you agree to contact teamrenva@gmail.com and provide:
Your name
Your order number, where applicable
A clear description of the issue
The resolution you are requesting
Relevant supporting information
Renva will have 60 days after receiving sufficient information to attempt to resolve the dispute informally.
This informal process does not prevent either party from seeking urgent relief, using an eligible small-claims procedure, reporting an issue to a regulator, or exercising a right that cannot legally be restricted.
SECTION 23: GENERAL PROVISIONS
If any provision of these Terms is held unlawful or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective.
Our failure to enforce a provision does not waive our right to enforce it later.
These Terms, together with the Privacy Policy, Refund Policy, Shipping Policy, and any applicable promotion terms, constitute the entire agreement relating to the Services.
You may not assign your rights or obligations without our prior written permission.
We may assign or transfer our rights and obligations as part of a merger, restructuring, sale, transfer of the business, or engagement of a successor operator.
These Terms do not create a partnership, employment relationship, joint venture, fiduciary relationship, or agency relationship between you and Renva.
Headings are for convenience only and do not affect interpretation.
SECTION 24: CHANGES TO THESE TERMS
We may update these Terms to reflect changes to:
The Services
Our products
Legal or regulatory requirements
Our business operations
Our service providers
The current version will be published on this page with an updated effective date.
Where required by law, we will provide additional notice of material changes.
Changes will not retroactively reduce rights relating to orders already completed unless applicable law permits otherwise.
SECTION 25: CONTACT
Questions, complaints, legal notices, order queries, return requests, and other communications regarding Renva must be sent to:
Please include your order number where relevant.
We aim to respond to customer enquiries within a reasonable timeframe, but response times are not guaranteed.